Senior Face to Face Manager - Part Time (Internal only)

Internal vacancy

The RNLI actively promotes continuous development within the organisation and is only seeking applications from current RNLI employees and volunteers at this time.  If this position is not filled internally it may be re-advertised openly.  #LI-DNI

About us

Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue.

We’re looking for a Senior Face to Face (F2F) Fundraising Manager to join our Face to Face Fundraising team. This is a fantastic job share opportunity within the RNLI and you will play a vital role in developing and growing the RNLI in-house F2F Fundraising team to reach the ambitious targets we have ahead. This role will be required to manage a team of F2F Managers who each lead a team of F2F fundraisers signing up regular supporters within a defined geographical area and raise vital long-term funding for the charity, as well as delivering vital water safety messaging. This will include opportunities to work alongside other specialist teams including our volunteer lifeboat crews and lifeguards, playing an integral part in reaching both local and team income targets and contributing towards the wider objectives of the RNLI.

Your role

As a Senior F2F Fundraising Manager you will be tasked with focus on the following areas:

• Recruit, train and manage a geographically diverse group of direct reports. Develop and motivate direct reports to deliver key messages, campaigns and products within the F2F strategy
• As a key senior manager in the F2F fundraising team (200+ staff), continue to develop and maintain a positive high performing culture to ensure they are performing at their best and developing. Drive continuous improvement across all KPIs
• Construct and monitor financial and performance reports to ensure budget & KPIs are met, reforecasting where necessary
• Develop a positive safety culture by identifying and managing risks to safety, health and environment
• Oversee compliance & complaints to ensure RNLI F2F fundraising adheres to best practice
• Deliver the effective build, implementation and delivery of the plans, processes, information, tools and systems needed to achieve F2F targets and objectives, using data analysis and lean principles to make the best use of the available resources. For example, the design and implementation of the recruitment and training strategy, alongside other key projects for the F2F team
• Develop solid relationships and partnerships with internal and external stakeholders across the UK and Ireland
• To become involved in other ad hoc tasks as required

About you

Leading a frontline team you’ll have excellent communication skills, people management capabilities, a proven track record of working to targets and a passion to manage and motivate a diverse team who engage with the public to secure regular support. 

You’ll be an effective leader and team player with a pragmatic and solution focussed approach to problem solving and a calm approach to a busy workload. You’ll be positive, confident, determined, resilient, with very strong communication skills and naturally outgoing.

You will be a strategic thinker, with the ability to use your networks to ensure that plans are executed well and future opportunities are maximised to drive both the volume and value of new supporters.. Planning and mitigation will be a strength of yours, along with the ability to be agile and take calculated risks where required.

You’ll be a self-starter who can lead an innovative team who have an energetic approach to success. Able to adhere to codes of conduct, policies and be Fundraising Regulator compliant. You’ll be flexible and prepared to work out of office hours with travel throughout the year. Substantial annual leave during the summer would not be practical for this role.

To be considered as the Senior F2F Fundraising Manager you will need:

• Proven experience and success in leading a remote face-to-face fundraising team. This will either have been gained working for a charity or a fundraising agency
• Evidence of managing and motivating a team of paid staff or volunteers to achieve goals/targets
• Excellent communication skills and teamworking ethos
• Self-motivation and ability to create and prioritise own workload

This post requires a valid driving licence.

Safeguarding

The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).

Diversity at the RNLI

Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.