System Support Coordinator - Ireland (8894)

System Support Coordinator - Ireland

Salary
starting salary 25,662/ 32,755 euros
Contract type
Temporary: Fixed Term Contract or Secondment
Hours
Full Time
Additional information
Up to 30 Months
Location
Home Based
Location description
covering users based at coastal and inland sites between Galway on the West coast of ROI, heading northwards round the coast to Kilkeel and the NI/ROI border
Interview date
week commencing 29 October
Closing Date
21-10-2018
Reference
8894
Documents (please view all documents)

The RNLI has been investing in new technology to support our lifesaving and Engagement activities and business processes.

We need someone to help build on the initial training that we’ve given users, ensuring that we help end users engage and make the most of the new system from the outset. Based in the Community Lifesaving department, you will work with all of our Staff and volunteers within your region, providing onward training and general support during the transition period until use of the systems becomes business as usual.

You will also be involved in coordinating the needs of your end users in new and current RNLI systems. By reporting issues and updates you will help improve the systems to make the tasks simpler and less time consuming for our lifesavers. You will be arranging meetings and ensuring that key representatives are connected with the right people in the programme team at the right time. You will work with a number of teams from across your area.

The successful candidate will have an inquisitive mind and an appetite for understanding how users interact with technology. Empathy with the end user is more important than being a systems expert. Full training in the systems will be given.

You will be required to regularly travel extensively within your area, as well as more widely when required. A valid driving licence is required. This is a home based role covering users based at coastal and inland sites between Galway on the West coast of ROI, heading northwards round the coast to Kilkeel and the NI/ROI border, so interested candidates should live in or adjacent to the area. The flexibility to work evenings and weekends is essential.  An RNLI vehicle is provided.

Knowledge of the workings of our Lifeboat Stations, Beach Lifeguard and engagement volunteers would an advantage. 

The RNLI is an innovative leading UK and International charity and there has never been a more exciting time to join the RNLI, where every member of staff plays a vital part in saving lives at sea.  If you want the opportunity to join a bright and motivated team in a vibrant, forward-thinking organisation, this is a great step for you.

This post requires a valid driving licence.

Our staff and volunteers have been saving lives at sea without prejudice for nearly 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards our goals of halving drowning in the UK and Ireland by 2024. This involves a growing commitment to preventative action, using our expertise to work in partnership with communities locally, nationally and internationally to prevent drowning.