Regional Business Support Administrator Temporary up to 12 months Internal only

Internal vacancy

The RNLI actively promotes continuous development within the organisation and is only seeking applications from current RNLI employees and volunteers at this time.  If this position is not filled internally it may be re-advertised openly.  #LI-DNI

About us

Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue.

Following a recent restructuring of regional support services to offer greater alignment with regionalisation and provide a single point of support for staff and volunteers, we’re looking for a Regional Business Support Administrator to join our Business Support Team (North and East). The Business Support Team supports the RNLI through front-line support services and guidance to volunteers and staff in the NE Region.

Some of the benefits

• Salary £24,242 - £28,520 (dependent on experience)
• Flexible working
• 26 days’ annual leave plus Bank Holidays
• Outstanding pension scheme (contributions of up to 16% of basic salary)
• Life assurance
• Health and dental cashplan

Your role

As a Regional Business Support Administrator you will:

• Act as a regional point of contact for volunteers and staff for planned and reactive support and guidance ensuring continuity of service.
  • Resolve requests from Regional Teams using initiative to resolve issues and support requirements, ensuring an appropriate level of customer service.
  • Accurately and efficiently process tasks and maintain records utilising various in-house systems.
  • Liaise with suppliers and stakeholders to create stock, non-stock orders and process payments in line with Standing Financial Instructions whilst demonstrating commercial awareness.
  • Organise travel, accommodation and expenses requirements for volunteers adopting a proactive approach to minimise costs whilst adhering to budgetary guidelines.
  • Processing of relief payments in line with defined procedures and coordinate relief cover as required to maintain service.
  • Provide support in the planning and coordination of meetings and events including note taking.

About you

You’ll be a positive ‘people person’ able to work to reactive and planned workloads and pressures in a fast-paced environment. You will have strong customer service and communication skills, able to build rapport with volunteers and staff.

To be considered for the Regional Business Support Administrator you will need:

• To be qualified to GCSE/Junior Certificate level or relevant experience.
• IT skills including Microsoft Office, customer service training or experience.
• Experience of working with volunteers would be of benefit.

If you have the skills and experience to be our Regional Business Support Administrator this could be the role for you. Please apply via the button shown.

Safeguarding

The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).

Diversity at the RNLI

Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.