Lifeguard Operations Manager (Assurance) Internal only

Internal vacancy

In line with our values and our commitment to supporting the development and progression of our people, this opportunity is currently only available to RNLI staff and volunteers. If we are unable to make an appointment through this process, we will consider opening the role to external applicants. #LI-DNI

About us

Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue.

We’re looking for a Lifeguard Operations Manager (Assurance) to join our lifeguard service. The lifeguard service supports the RNLI through providing assurance through the implementation, auditing, monitoring and review of operational standards across the lifeguard service, supporting our regions to achieve compliance with internal and external standards and continuously improve operational performance.

Some of the benefits

• Salary Grade F
• Flexible working
• 26 days’ annual leave plus Bank Holidays
• Competitive pension scheme
• Life assurance
• Health cashplan option

Your role

As a Lifeguard Operations Manager (Assurance), you will be tasked with focus on the following areas:

• Delivering lifeguard operational assurance evaluations in accordance with RNLI standards, guidelines and operational requirements.
• Delivering audit and assurance evaluations of lifeguard services in collaboration with relevant stakeholders, aligned with the RNLI’s assurance framework.
• Conducting audits, assurance visits and follow up reviews across Beach Lifeguard Units (BLUs), Support Centres (SCs) and Lifeguard Services, ensuring operational standards are maintained, policies are adhered to, and opportunities for improvement are identified and supported.
• Promoting collaboration and supportive behaviours across lifeguard teams, working with staff and volunteers to strengthen a positive assurance culture and support continuous improvement.
• Providing practical advice, guidance and support to regional teams and the lifeguard service to address findings, close compliance gaps and improve operational delivery.

About you

You’ll have an agile approach towards work, is not afraid to take on new challenges and can remain balanced and objective when necessary. Is committed to improving service delivery, can inspire other team members and act in an ambassadorial role for the RNLI. Is prepared to travel extensively and stay away overnight.

To be considered as the Lifeguard Operations Manager (Assurance) you will need:

Substantial experience in the provision of lifeguard/emergency/aquatic leisure services.

Sound Knowledge and experience in the application of risk management processes.

Significant experience in dealing with external organisations and internal stakeholders.

Wide technical knowledge of lifeguard procedures, training systems, qualifications and equipment.

Report writing and document management skills.

Knowledge and experience of application of SHE legislation/compliance.

 Other organisations may call this role a quality improvement manager or systems auditor.

So, as a Lifeguard Operations Manager (Assurance) you might have a strong desire to drive continuous improvement and want to see providing systematic assurance supports our organisation’s aim to reduce drowning, this could be the role for you. Please apply via the button shown.

This post requires a valid driving licence.

Safeguarding and referencing

The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include reference checks at offer stage and relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).

Diversity at the RNLI

Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.